The customer support that you'll get from your web hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Timely and accurate info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting supplier not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it's likely that you'll wait for a couple of days so as to receive a response to any kind of query, therefore your sites may stay offline for a long time. In contrast, a supplier that provides different ways of communication and has a support team that is available any time can assist you right away and help you minimize or totally avoid any downtime and possible losses.
24/7 Customer Support in Web Hosting
We provide 24/7 customer, billing and tech support for all our web hosting service. Even if you aren't our client yet and you have some questions, we will assist you right away and supply you with the needed information, to give you the choice to make the very best decision when you obtain your new website hosting account. We're available twenty-four seven, including holidays and weekends, and we offer multiple options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers all over the world, so you can call the one that is closer to you. The max response time for your emails and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for a few days to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed help, especially when your site is not functioning effectively for some reason. All of our Linux semi-dedicated servers include 24/7 customer and technical support, so in case something comes up, you will be able to use several ways to get in touch with us - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you'll be able to find additional information about our services, or we can assist you with simpler tech matters. The other two options are for strictly technical issues or anything which is more time-consuming due to the fact that it's quicker to follow the conversation between you and our tech support team. The warranted max response time for them is only one hour, the actual one - 15-20 min, therefore you will not need to wait for an entire day in order to receive support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or forany difficulties and / or questions with regard to the pre-installed software the server is equipped with. In case you haven't obtained your VPS server plan yet, you are able to learn much more about our solutions by giving us a telephone call or by employing our live chat service. For more tech issues, you are able to send an e-mail or open a support ticket via your billing Control Panel and you will receive assistance within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The actual response time normally does not extend past thirty minutes. In case you need assistance for third-party software, you'll be able to use the Managed Services upgrade that you can include to each and every VPS package and our administrators will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we offer feature 24/7 support via several methods of communication and with a one-hour maximum response time guarantee. When you want to learn more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers we have around the globe or you can use our live chat service and speak with a live representative. For solely tech issues which need some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, as all these channels are more appropriate to monitor a specific problem. The reply time for them rarely exceeds 30 minutes, so you can forget all about having to wait for a full day in order to get help. The support service is available for any kind of server-related matters, and the pre-installed software. If you want help with third-party applications, you can consider ordering the Managed Services upgrade that we provide for all the packages.