Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • We provide a 60–minute response time guarantee for any ticket or e–mail that you send to our client service staff. We’ll rapidly answer all general inquiries and forward the matter to our system administrators if any further assistance is required. If you take advantage of the Optional Admin Services package, we’ll perform any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service
  • An Excellent Client Care Service

  • Our help desk support staff will be at your disposal 24x7x365 if you need help working with our Web Site Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. And if you require help handling all the standard admin tasks on your server, you can have a look at our Optional Admin Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Site Control Panel was installed by default for each dedicated server. Among its features is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of instructional articles also video versions which demonstrate all the operations that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.