When your website hosting supplier offers live chat support, you are able to speak to a representative live and find out helpful info or get an issue resolved in a very timely manner. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with web access, so you won't pay any fees in the event that you are in another state or country. In addition, it is a lot easier to copy and paste information such as domains, usernames or error messages in other words details which are sometimes hard to provide to the other party on the phone. The live chat is also a considerably faster way to contact the hosting supplier's support crew compared to using a ticketing system. What's more, when some issue requires more time to be resolved, you can do something else while you wait for guidance on the live chat, so that you will not waste time - something that is impossible if you are on the phone.
Live Chat Support in Web Hosting
As we consider the fact that a great number of situations are often resolved when you talk with a live person, we offer a live chat service for all our potential and current clients. The chat is accessible every single day and our customer support representatives can assist you with a variety of questions and situations. If you are not our customer yet, you are able to find out more about our web hosting packages and the hosting platform in general so that you can make sure that your websites will function efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our solutions, you can join us on the live chat and we will supply you with the needed details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for certain troubles that need longer time or the assistance of a sysadmin, still for the majority of common troubles you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, which means that whenever you have any questions regarding our Linux semi-dedicated servers, you'll be able to talk with our customer care team at any moment no matter if you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and problems, still we can help you with quite a lot of technical questions as well. We can help you choose the ideal plan for your websites in case you do not have an account yet, we can respond to all of the billing questions or issues you have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all the abovementioned will be done timely as our live chat service is accessible all the time, each and every day. Every time you want support, you can talk with a representative and save time and effort.