When your website hosting supplier offers live chat support, you are able to speak to a representative live and find out helpful info or get an issue resolved in a very timely manner. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with web access, so you won't pay any fees in the event that you are in another state or country. In addition, it is a lot easier to copy and paste information such as domains, usernames or error messages in other words details which are sometimes hard to provide to the other party on the phone. The live chat is also a considerably faster way to contact the hosting supplier's support crew compared to using a ticketing system. What's more, when some issue requires more time to be resolved, you can do something else while you wait for guidance on the live chat, so that you will not waste time - something that is impossible if you are on the phone.