There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the least complicated channel of communication for several reasons. In case no customer service team representative is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. Besides, you can copy & paste extensive pieces of info without worrying about typos, and if a given issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will need to use at least two separate accounts and this number could rise if you’d like to manage multiple domains. In addition, many hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Web Hosting
Our web hosting service include an integrated trouble ticket system, which is included in our custom Hepsia Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the exact same location – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with just several clicks without the need to sign out of your Control Panel. During the process, you can select a category and our system will offer you a number of informative articles, which will give you additional information and which may help you solve any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum one hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated servers, so you won’t require a different support platform to touch base with our client support staff – you can do this on the spot in case you encounter a difficulty. Sending a new ticket requires several mouse clicks and finding an older one is just as simple. Using our intelligent search option, you can swiftly track down any ticket that you’ve posted in the past. You can open a ticket at any given time whatsoever since our tech support engineers are at your disposal around the clock and reply within the hour, although it seldom takes that much to get an answer. With Hepsia, you will have everything in one single location and you can forget about the need to go through two or more platforms to troubleshoot a simple problem.