There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the least complicated channel of communication for several reasons. In case no customer service team representative is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. Besides, you can copy & paste extensive pieces of info without worrying about typos, and if a given issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will need to use at least two separate accounts and this number could rise if you’d like to manage multiple domains. In addition, many hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.