Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
Besides having more system resources, a very good reason why you could get your own hosting server and use it instead of a shared web hosting plan is the fact that you could install and run a wide variety of software. With a shared account, you could use apps, which don't require root access and are not set up server-side, so in the event that you need certain software for your websites, you cannot install it on a shared server. This isn't so with a hosting server of your own where you could install everything you want. The downside is that you may not have much experience and managing your own machine is more difficult that managing a shared hosting account in which the service provider takes care of the majority of things. This is the reason why we offer an additional service for our hosting server packages called Installation & Troubleshooting and you can take full advantage of it any time that you come across any problems with the administration of your server.
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Installation and Troubleshooting in VPS Servers
The upgrade could be ordered for any of the
VPS server packages regardless of the OS and Control Panel that you've chosen or the task that you need to be executed as our admins will aid you with everything related to the software on the machine. This includes, but isn't limited to, setting up third-party programs, setting up hosting server options, troubleshooting scripts if they do not perform efficiently, and so forth. The upgrade features one hour of work and if a particular task requires less time, the rest of the minutes shall be available for the future and will be listed in the virtual private server billing CP. You can use the Installation & Troubleshooting service either as an independent upgrade or as an addition to the Managed Services upgrade, which provides thirty minutes of custom work on your hosting server. Thus, you may work on your web sites without having to worry that you'll not be able to use some app or losing time on complex issues.
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Installation and Troubleshooting in Dedicated Servers
You'll be able to add the upgrade to any of the
Linux dedicated servers we offer at any time that you need it. If you need any custom work from our administrators immediately after your server is prepared, you can get the upgrade during the server signup process, or if you need something to be done later on, you can add the upgrade from your billing Control Panel. The Installation & Troubleshooting service comes with 60 minutes work from our administrators on your server, so in the event that you face any difficulties to install a third-party piece of software or some program gives errors and doesn't work the way it should, our experts will be able to help you in a very timely manner. If a task takes less than sixty minutes, the remaining time will be available for future tasks and you'll be able to see it within the billing area. This upgrade is perfect in the event that you don't have lots of experience with managing a server or if you use our Managed Services upgrade, but you run out of the thirty minutes custom work it features.