Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our crew of professionals will do their best to respond to your help inquiries within about 1 hour. If, however, the problem you have experienced requires assistance from the Administrators’ =Team,= we’ll send the ticket to the administrator on shift and will post a comment to inform you.

  • Top quality support service

  • Professional Customer Support Service

  • Our customer assistance crew will be on shift for you 24x7 to to handle all support request tickets that you send. We offer tech assistance for the software that are pre–configured on your machine. These include our in–house produced Web Site Control Panel, the selected OS and the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and consistently updated knowledge base is incorporated into our in–house built Web Site Control Panel. It provides quick tips on how to perform all the regular site managing duties. The Help area offers extensive how to article tutorials and step–by–step video training. You can gain access to the Help zone by clicking the Help or Video buttons in the right corner of each Control Panel section.