Despite the fact that this isn't the mainfactor for you to identify a trustworthy web hosting company from a bad one and a reseller from a real provider, having the option to call and talk with a live person is a sign that you are not working with a one-person company and that you will be able to reach somebody when you need assistance. The telephone support for hosting services may range from general to professional, so the problems which can be resolved with a phone call vary depending on the specific company. In most cases, these issues are more basic and include billing or first level technical issues because more complex tasks often require a support ticket where both you and the system administrators can follow what is going on with a particular issue. Nevertheless, being able to phone call your service provider can save you lots of time and efforts for the multitude of tiny problems that will eventually show up when you manage your web hosting account.
Phone Support in Web Hosting
We know that being able to talk with a live consultant is rather important, so we have three support lines all around the world (USA, UK and Australia) and you have the option to reach us on the phone for 14 hours every day. If you consider acquiring one of our web hosting service, for example, you'll be able to phone us and learn more about our services before placing your order in order to make sure that we do cover all the system requirements for your web sites. After your order, you'll be able to get in touch with us about all of the sales and billing difficulties you may experience, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you can use the ticketing system, which will help you monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we provide. As some issues are more difficult and time-consuming, you may need to open a support ticket in case you experience such a problem, but for all general, billing or small-scale tech issues you can always give us a call and we will help you without delay to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your websites on our innovative cloud platform or you are able to receive any other general info about our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia plus an international number, so you'll be able to call the one which is nearer to your region.