If you ever have any queries connected with the hosting service in general or you experience a problem with your sites, you will have to contact the hosting provider’s customer support team. It may not matter how fast they will respond if you have a query of a generic nature, but an issue like a thwarted application update, for instance, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to assist you, the longer the site will be out of order. In case you offer goods or services online, any outage will affect your site negatively and you can lose existing or potential clients. A lot of hosting providers, chiefly resellers, answer e-mails and trouble tickets within twenty four hours, but in the online realm that is much too long, as visitors will rarely return to a site that is not working properly for an extended period of time.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum response time for any customer support ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and legal holidays. Whatever the essence of your enquiry or issue may be, we will lend you a hand instantaneously and will give you the required info to fix any problem with your sites. The real reaction time commonly doesn’t exceed 15-20 minutes, which is the reason why you can forget about waiting for hours and hours to get a problem solved or what’s even worse than that – waiting a whole day only to get an answer that more info is necessary whilst nothing is fixed. We will offer you assistance at once just because we realize precisely how expensive time can be in the dynamic digital sphere. The 60-minute reply guarantee is valid for any technical or billing inquiry that you may have about our web hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of just how vital it is to receive prompt assistance, we promise that you’ll never need to wait for more than 60 minutes to get an answer to any trouble ticket that you open through your semi-dedicated server Control Panel. In fact, you will seldom need to wait around for more than 20-30 minutes and this applies to any query regardless of its nature – technical, general or billing. Furthermore, our technical and client support team is available to you night and day, so even in case you post a ticket during official holidays, you’ll always obtain a blazing-fast reply, which will contain the answer to a query, the solution to a predicament or the info needed to solve an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to spend a whole day hanging around awaiting an answer like you would with lots of other hosting companies.